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Frequently asked questions

Select from the below categories for answers to questions you might have.



 

Accreditation

space Q. Am I able to gain CPD/CE/CPE credits for my qualification?
A. We award continuing professional development credits for the following:
Global
  - CFA Institute
  - ACCA (Association of Chartered Certified Accountants)
  - CISI (Chartered Institute for Securities & Investments)
  - CIMA (Chartered Institute of Management Accountants)
  - AIA (Association of International Accountants)
USA
  - NASBA (National Association of State Boards of Accountancy) includes 41 States
  - New York State Board of Public Accountancy
  - State Board of Florida, Florida Board of Accountancy
  - Texas State Board of Public Accountancy
space Q. What do I need to do to receive my credits?
A. Simply complete a feedback form on the last day of the course and provide your membership number. A certificate will be sent directly to you and the professional body will be advised of the credits that you have been awarded.
   
Q. How many credits will I receive?
A. We award 8 credits (7 for the CFA) for each day of training you attend.

Attending the course

space Q. What is the dress code when attending the course?
A. The dress code is business casual.
   
Q. Will refreshments be served?
A. A light breakfast will be served before the start of each day. Lunch will be served as well as two additional refreshment breaks during each day of the course.
   
Q. Do you cater for dietary requirements?
A. Yes – please contact john.upsdale@fitchtraining.com as early as possible but at least three days before the course with your requirements.
   
Q. What language will the course be taught in?
A. The vast majority of our courses are taught in English. If the course outline is displayed in a language other than English, the course will be taught in that language. For in-house courses we do have the capability to train in French, Dutch, German, Mandarin and Cantonese.

Cancellation/Transfer/Refund policy

space Q. What is the cancellation policy?
A. Cancellations and transfers can be made free of charge with 30+ days written notice. Notification must be made by email, fax or letter and receipt must be acknowledged by FitchTraining. Participants who do not attend, or give less than 30 days notice of cancellation, are liable for the full course fee and no refunds can be given.
   
  Should a participant wish to transfer to the next course they may request to do so, subject to availability, on payment of 25% of the fee for that course, provided the original course fee has been paid in full. This will be available for a period of 6 months following the original course date; only one transfer can be made in respect of any booking. A substitute can be notified to us, up to the day before the course, at no additional charge.
   
Q. If I am unable to attend can I send a substitute?
A. Absolutely and it is completely free of charge. We do however ask that we have 24 hours notice of this change. Please have the substitute register via the website and put details of who they are replacing in the notes section at the very end of the form: http://www.fitchtraining.com/en/RegistrationAjax.aspx.
   
Q. If I am unable to attend can I transfer to another course?
A. Yes and there is no charge if you give us 30+ days written notice of your request to transfer. Within 30 days of the course start date we will charge an additional 25% of the course fee to make the late transfer.

Certification

space Q. Will I receive a certificate of attendance?
A. A certificate will be provided to all participants who complete the workshop.

Class size

space Classes usually have a maximum class size of 16. On rare occasions when we do not have another course running within a short time period, the class size is extended but still remains within a group small enough to permit active interaction and participation.

Course timings and venue

space Q. What are the start and finish times?
A. Typical timings for our courses are:
   
 

Breakfast:         8.30am
Course Start:    9.00am
Course End:      Between 5.30pm and 6.00pm

Lunch starts between 12.30pm and 1.00pm, and lasts no longer than 1 hour.
Short breaks of 10 - 15 minutes are taken mid-morning and mid-afternoon.

On the final afternoon, the course will usually finish at 5.00pm and we suggest you arrange your return travel to allow for this.
   
Q. Where will the course be held and when will the course venue be confirmed?
A. We use a range of venues in locations convenient for transport and business links. The venues can be confirmed when approximate participant numbers for a course are known. We will endeavour to confirm the venue as early as possible. On rare occasions it may only be possible to send you the information within a month of the course date. If you have any questions please call John Upsdale on +44 20 3530 2330 or email enquiry@fitchtraining.com.

Formal Complaints

space Q. How do I make a complaint?
A. Anyone who wishes to make a complaint may do so, by telephone, or in writing. Complaints need not be made to the actual service which is the subject of the complaint. In the first instance complaints should be sent to Anita Kinrade, Marketing Manager.
   
Q. Where will the course be held and when will the course venue be confirmed?
A. We use a range of venues in locations convenient for transport and business links. The venues can be confirmed when approximate participant numbers for a course are known. We will endeavour to confirm the venue as early as possible. On rare occasions it may only be possible to send you the information within a month of the course date. If you have any questions please call John Upsdale on +44 20 3530 2330 or email enquiry@fitchtraining.com.
   
Q. Where do I send my complaint?
A.

Complaints can be submitted using the following options:

  • Telephone: +44 (0) 203 530 2330
  • Online: Submit an enquiry form through our website www.fitchtraining.com
  • Email: enquiry@fitchtraining.com
  • Post: Anita Kinrade, Fitch Training, 30 North Colonnade, London, E14 5GN
  • Fax: +44 (0) 203 530 2325

Wherever possible and appropriate, staff are requested to elicit from the complainant the nature of the complaint, as well as the actions the complainant feels are necessary to resolve the complaint.
   
 

Complaints Policy and Procedure
Q.

What are the stages involved?
A. There are two main stages to our complaints procedure:

Stage 1 - We always try to resolve issues quickly. From the moment we receive your complaint, we must get back to you within three working days. At the very least we must acknowledge the problem in writing and give you the name of the person dealing with the complaint. We must give you a full reply within ten working days if possible, or keep you fully informed of the progress and reasons for delay.


Stage 2 - If you are not happy with the full response at Stage 1, please contact us again. One of the Managing Directors will then review the issue. You can expect our acknowledgement within three working days of us receiving your complaint. We will also explain how long the director's review will take.

Multiple Bookings

space We will be pleased to discuss discounts for multiple bookings, please call +44 20 3530 2330 and ask to speak to Anita Kinrade or email anita.kinrade@fitchtraining.com.

Pre-course work

space Q. Is there pre-course reading?
A. In order to optimise class time we ask participants to read some background information on the main illustration case(s) prior to attending the class. This also helps to ensure that all are able to participate in case discussions. In some cases additional background reading is provided. The length of pre-course reading is advised to participants in advance and typically ranges from 2-3 hours.
   
Q. When will I receive the pre-course reading?
A. We try to send out the pre-course reading by email within two to three weeks of the start of the course. There may be a delay in sending this out due either to late registrations or to the fact that the case study needs to incorporate recently-published financial information.

Pricing and payment

space Q. Will I receive an invoice?
A. All completed online registrations will be sent an invoice for payment within 3 days of the registration.
   
Q. When do I need to pay?
A. Please ensure payment reaches us no later than 30 days prior to the course start date, or before the course starts if registering within 30 days of the start date. Pre-course reading materials and joining instructions will only be sent to those who have paid in full.
   
Q. What are the accepted methods of payment?
A. Payment can be made by Credit Card, Bank Transfer or Cheque. We accept Visa, MasterCard or Amex.
   
Q. Is VAT added to the course fee?
A. The current rate of 20% VAT is added to courses taking place in London and 19% in Frankfurt. In other locations we may need to charge a sales tax although not currently for New York.
   
Q. Does the course fee include accommodation?
A. Accommodation is not included in the course fee. If you require help finding accommodation please contact our independent preferred supplier Conference Consultancy on +44 (0)1730 265 777 or email enquiries@conferenceconsultancy.com. They will be able to assist with your hotel arrangements.

Registration

space Q. How do I register?
A. To register for your chosen course please complete the registration form on our website www.fitchtraining.com/en/RegistrationAjax.aspx.
   
Q. When will I receive confirmation of my place on the course?
A. You will be contacted by email within 2 working days of processing your registration to confirm your place on the course.

Tailored training

space We will be pleased to discuss your training requirements in more detail, please call +44 20 3530 2330 and ask to speak to Sarah Butt or email enquiry@fitchtraining.com.

Trainers

space All of our trainers are industry practitioners turned trainers. Their training style is case study based and inter-active. They will coach, challenge and inform participants to ensure immediate and practical real-life application from the courses. To discuss our trainers further please contact +44 20 3530 2330 or email enquiry@fitchtraining.com

Travel and accommodation

space Q. When should I book my travel and accommodation?
A. Travel and accommodation should only be booked once a course has been confirmed.
   
Q. What is the best London airport/train station to arrive into?
A. For any assistance with travel arrangements please call +44 20 3530 2330 and speak to John Upsdale or email enquiry@fitchtraining.com.
   
Q. Do you recommend any London hotels?
A. For help with finding suitable accommodation in London please contact our independent preferred supplier Conference Consultancy on +44 (0)1730 265 777 or email enquiries@conferenceconsultancy.com.
They are experienced in helping with these requests from our participants so please do mention you are attending a Fitch Training Workshop. They may also be able to help with other locations.

Visa letters

space Q. How do I request a Visa letter?
A. We will be pleased to send you a letter of invitation to assist you with a Visa application on condition that:
   
1)  The course fee is paid in full
2)  We have a person-specific business contact for you including email address
3)  You can provide us with a copy of your passport and return flight tickets.

Which course should I attend?

space Q. Which course should I attend?
A. On our website you will find learning paths for all our courses which explain the courses available at different levels within a topic area. If you are at all unsure which course is best suited to you please call or email us. We would always prefer to speak with you to discuss which course is most appropriate rather than run the risk of you signing up for an inappropriate course. Please call the Marketing Team on +44 20 3530 2330, or email enquiry@fitchtraining.com.

What are the terms and conditions for special offers?

space Q. What are the terms and conditions for special offers?
A. Early Bird Offer T&C's
Receive 25% discount from the second place only when you register two people for the same course at the same time. The 2 registrations must be received together 8 or more weeks before the course start date and applied to the same invoice. This offer cannot be used in conjunction with any other offer nor applied retrospectively to anyone already registered for any Fitch Training course.
   
A. Exclusive Early Bird Offer T&C's
Has now expired.
   
A. January Offer T&C's
Has now expired.
   
A. Finance Asia Subsribers - January Offer Extended
Has now expired.
 
Client Comments
"Lots of information, examples, clearly taught, tutor was always available / happy to answer questions / clarify points - excellent."
- Alastair Pickett
- BNP Paribas